Health Plan Resources for Providers

Health Plan Resources for Providers - Argus Bermuda

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We’re here for you when you need us. If you still have questions after reading through the resources below, call us at 298-0888.

Health Renewal FAQs

What are the 2024 benefit enhancements to Argus health plans?

Every year we review benefits[1] to ensure that they meet the unique healthcare needs of our members. This year’s new benefits are as follows:

No Co-Pay at Argus Medical Practices:

Argus Members enjoy no co-pay at Island Health Services and Family Practice Group for GP and specialist services. This includes annual physicals. We are committed to removing financial barriers to promote preventive and chronic care and will ensure annual exams are scheduled in a timely manner.

Increased Benefits:
- Immunisations and Injections: increased to $50 from $30, $1000 maximum for children under the age of 19
- GP Office Visits: increased to $130 from $125 (or 100% at Argus Medical Practices)
- Specialist Office Visits: increased to $150 from $125 (or 100% at Argus Medical Practices)
- Well Baby Exam: increased to $150 from $107
Other Benefit Changes:
- Major Medical lifetime maximum is $5,000,000 (from unlimited)
- Overseas Psychiatric & Substance Abuse Treatment: maximum 90 days per policy year
- Hearing aids: 1 every 5 policy years
- Orthotics: 1 every 2 policy years
- CPAP: 1 every 5 policy years, up to a maximum of $5,000

Pre-certification NPT Guidelines for Providers

The primary care physician or pediatrician refers their Argus member to the testing provider/psychologist. The referral must include the provisional diagnosis and symptoms.
The psychologist’s visit/interview must be complete at the time of the pre-certification request. If NPT is indicated after the psychologist’s visit, complete the NPT Request Form and submit it to insurance@argus.bm, attention ‘Provider Relations’.
The psychologists as the testing provider must submit the NPT Request along with the primary physician’s referral and any supporting documentation.

Upon review, Argus will reply in 3 to 5 business days. The response will be given in writing to the Psychologist to conduct testing.

^[1]Depending on your patient’s healthcare plan

Who should I contact if an Argus member requires medical assistance overseas?

Our overseas care management company, One Team Health (OTH), provides seamless overseas healthcare management while helping to reduce and control costs. To ensure that our members receive the maximum reimbursement under their insurance plans, please contact OTH for pre-approval. Please refer to the Argus website for the most up to date facility listings. OTH administrators are also available to assist you in locating specialists within our network for overseas care. To contact an OTH representative email overseascare@argus.bm or call 1-905-532-2954.

What is Thrive. Case Management and how can it help me and my patients?

Thrive Case Management is a free, voluntary service available to all Argus-insured patients. The service is for those with complex health conditions and need extra help understanding their condition and benefits. We also connect patients to local care providers, community services, and other resources, as needed.

A Thrive Case Manager, a registered nurse, will privately and confidentially work with your patient and their support persons to help them take a more active role in managing their health. We believe this enhances the managing physician’s clinical engagement with the patient.

Patients who benefit most from one-on-one assistance include those who:

Are being discharged from an inpatient stay or have received care overseas
Have at least one of the care needs below:
- Have one or more chronic health conditions including, but not limited to, heart disease, diabetes, hypertension, inflammatory bowel disease, degenerative musculoskeletal disorders, renal disease, etc.
- Have undergone an organ/tissue transplant
- Have complex medication regimes (high cost or specialty drugs)
- Have durable medical equipment needs
- Have a high-risk pregnancy

If you have patients who would benefit from our Thrive Case Management Programme, please contact us at 298-0888 or email us at thrive.nurse@argus.bm. To begin the referral process, complete this form and email it to thrive.nurse@argus.bm.

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