UnitedHealthcare Partnership & New Health ID Card FAQs

Upcoming changes to your health plan benefits

Why has Argus partnered with UnitedHealthcare?

UnitedHealthcare (UH) is a trusted and reputable global health care brand that greatly enhances the recognition of your health card within a vast network of providers in the United States (US).

­­For providers who accept UH, this partnership will aid in quicker claims processing, giving medical providers confidence that their international claims will be paid. For members, this means fewer co-pays and reduced out-of-pocket expenses when receiving medical care in the US.

Why is my card changing?

With this new partnership, some information on your current health card has changed. We’re also upgrading our Health ID Cards so that they can be easily accessed from anywhere, any time on your phone, tablet or other device.

When will my new card be available?

Beginning June 1, 2023, all members’ health ID cards will only be available online. Printed cards will no longer be issued by your employer or Argus.

How do I access my new card?

Starting June 1, 2023, you can access the card digitally via a smartphone, tablet or computer with internet access by visiting idcard.argus.bm. Use our easy-to-follow step-by-step guide to help you quickly get started.

Is my pharmacy card changing?

No. Your overseas CVS pharmacy card will not change. Please continue to use it to fill your prescriptions in the US. However, your pharmacy card is also a digital card, and can be accessed through our online Vantage platform.

Where will my new card be accepted?

Your new card will always be accepted for care in Bermuda. If you are receiving care in the US, your card will be recognised by our network of providers, and you can benefit from direct billing to Argus. For any treatment received elsewhere in the world, call 1-855-691-8240 to understand your options and to help prevent you from incurring out-of-pocket expenses. Reminder: Members always need to pre-certify overseas medical care 24-48 hours before or after receiving medical services.

Do I still require to pre-certify my overseas medical services?

Yes. In order to maximise your coverage, you must ensure that you pre-certify all medical services 24-48 hours before or after services have been rendered. UnitedHealthcare has an extensive network of healthcare providers, but please ensure you confirm the network options available to your specific health plan using our Network Search and Preferred Provider Search tool or call 1-855-691-8240.

How can dependents get their cards if travelling in the US?

You can simply download your dependents’ cards online and email them to each person. If your dependent is 18 years or older, they will also be able to download their own Argus Health ID Card.

I’m having trouble accessing my card or the website, who do I contact?

If you’re having trouble accessing the new card, give us a call Monday through Friday between 8:30 a.m. and 5:00 p.m. at (441) 298-0888 or contact us online.

Does the launch of the UH Partnership and new card impact my planned medical treatment overseas?

No, it does not impact your planned medical treatment. However, you will need to download the new Health ID Card.

If you have any questions we invite you to contact us at overseascare@argus.bm or 1-855-691-8240.

Does the UH partnership impact my overseas medical services already in progress?

No, it does not impact your current medical treatment. However, we invite you to contact your overseas case manager at overseascare@argus.bm for more information.

How do I determine if the provider I utilise is in the UH network?

You can find a list of providers using the Network Search and Preferred Provider Search feature on our website.

I can’t find my provider using the Network Search and Preferred Provider Search, what should I do?

Argus members have access to a worldwide network of providers. Contact overseascare@argus.bm if you have questions.

Am I still insured by Argus with the new UH Partnership?

Yes, you continue to be insured by Argus and have full access to your health plan benefits, which includes access to the UnitedHealthcare network when in the US.

Is my local coverage impacted?

No, your coverage in Bermuda is not impacted. However, to avoid any potential disruption in accessing your benefits we recommend you download the new Health ID Card before your next visit to a health care provider at home or abroad.

Have more questions?

Give us a call Monday through Friday between 8:30 a.m. and 5:00 p.m. at (441) 298-0888 or contact us online.