How to Access Your Health ID Card

A Step-by-Step Guide

The new Health ID Card is easy to access, convenient and more environmentally friendly. To ensure that you have a seamless health care experience, download your card before your next on-Island medical visit or US trip. You will need internet access and a mobile device or computer to download your new card.

How to Access Your New Health ID Card

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Step 1

Visit In the “Health” dropdown menu, navigate to “Health Resources.” Then select “Health ID Card.”


Step 2

Enter your identifying information in the required fields and click “Validate”.

  • First Name
  • Last Name
  • Date of Birth
  • Personal Email Address


Step 3

Read the disclaimer and click “Understood” to continue.


Step 4

Select your account from the “Accounts Found” dropdown menu.


Step 5

Your new digital Health ID Card will appear. To download, click “Download”.


Step 6

Read and accept the disclaimer. Click “Download” to save your digital Health ID Card. Repeate this step for any dependents.


Step 7

Locate the Health ID Card under your downloads section. A simple “file downloads” pop-up will appear and click “Open file”.


Step 8

You can now start using your new digital Health ID Card!


Member Checklist

For members preparing to travel in the United States for vacation or health care, you’ll be immediately impacted by this change:

  • You must present this card when receiving medical care in the United States. You will not be able to use the old card.

For those in Bermuda, with no upcoming travel plans or medical appointments scheduled:

  • If you are continuing care with a local provider, you will not need to show your new Health ID Card, as the policy numbers will remain the same.


Visit our FAQ page to learn more about the new Health ID Card and expanded benefits.

Read FAQs